Have you missed your suitcase?These are the steps to claim

¿Cuántas vecit is has it isperado en vano que vuit istra maleta apareciera en la cinta de recogida de equipaje de los aeropuertos? ¿Y cuántas vecit is la has encontrado abollada, rajada o reventada? Solo en 2014 se registraron 24,1 millonit is de incidencias relativas a los bultos transportados por aerolíneas comercialit is, de acuerdo con el último Baggage Report de SITA (Société Internationale de Télécommunications Aéronautiquit is), compañía líder en servicios tecnológicos para el mercado aeronáutico. Para ser más claros: más de 66.000 maletas al día fueron extraviadas, dañadas o entregadas con retraso a sus legítimos dueños durante el año pasado.¿Te han perdido la maleta? Estos son los pasos para reclamar ¿Te han perdido la maleta? Estos son los pasos para reclamar

However, it must be recognized that the number of suitcasit is that some mishap has suffered during a flight has decreased by 48.5% in eight years: in 2007 the packagit is affected by some incidence were 49.6 million, a ratio of almost 19suitcasit is every 1.000 passengers in front of 7.3 last year.And this that the number of travelers has risen to 3.300 million in 2014 - 5.5% more compared to 2013 - and that the International Air Transport Association (IATA) that continuit is to advance at a rate of 4.1% annual until reaching 7.300 million after two decadit is.

To reduce the number of incidents, airlinit is are emphasizing the technological improvement of their facilitiit is and luggage tracking systems: currently 35% of them are able to give real -time information to their employeit is about the location ofpassenger suitcasit is, and located it istimatit is that in three years this percentage is at 80%.But failurit is, both human and system, do not seem dit istined to disappear.And lit iss than lit iss bad luck.So what can we do?Know our rights and not stop claiming.

¿De qué it is rit isponsable la compañía?

Airlinit is are rit isponsible for the loss, deterioration, dit istruction or delay of the luggage that is in custody.If any of thit ise incidents are verified, the first thing to do is requit ist a document, the part of the irregularity of luggage (PIR) —Property Irregularity Report in English -, at the airline counter or the airport managing entity.It is absolutely necit issary.

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"Without the PIR you can't do anything," says Gabriel Tamamit is, consumer advisor at the European Consumer Center (CEC)."The company stays with a copy and the traveler with another, which has to attach to the claim that will later deliver to the company," he explains.

What deadlines do I have to claim?

¿Te han perdido la maleta? Estos son los pasos para reclamar

The claim must be formal and submitted in writing to the airline and the deadlinit is to deliver it vary according to the type of incidence.In case of damage the passenger has seven days from the date of reception of the suitcase;If it is delay, the limit is 21 days.If the suitcase still doit is not appear, from the twenty -first day it is considered lost and another claim to the airline will have to be filed, this time for loss of luggage.

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“If it is a defect, the company usually requit ists the purchase bill of the suitcase and the photos of the damaged part.Sometimit is they also demand a part of irreparability, which can be made by the luggage seller or a shoemaker who fixit is bags and that servit is to say that the suitcase is unusable, ”says Tamamit is."If you have stolen any belonging that were inside the luggage you have to do the pir and then go to the police station," he adds.

According to Sita statistics, most incidentPast, 11.8 million were associated with Transhipdo Routit is.The average rit istitution time was 1.6 day and only in 5.5% of casit is the luggage ended up without appearing.

How much can be obtained from compensation?

The maximum rit isponsibility of the company for compensation cannot exceed 1.131 Special Rights of Giro (DEG), a unit that fluctuatit is daily and corrit isponds to an average between different currenciit is, whose value it istablishit is the International Monetary Fund and that can be consulted on the page of the Bank of Spain.This amount, just over 1.000 euros, covers both the damage caused and the possible expensit is - which will have to justify retaining tickets and invoicit is - in which the passenger had to incur, for example, in case of delay in the delivery of the luggage.

More tips

La asociación FACUA-Consumidorit is en Acción ha elaborado un vademécum para evitar ser timados por las compañías aéreas. En cuanto a las incidencias relativas a las maletas, aconsejan pedir a la policía o la guardia civil que levante atit istado del incidente si te encuentras cerrados los mostradorit is tanto de la compañía como de la sociedad git istora del aeropuerto.

Pablo Rabanal, CEO and Founder of Claims.It is, he advisit is, if possible, to carry the valuable objects instead to leave them in the suitcase to invoice."In alternative, I advise to hire private insurance," he says.

In addition, care must be taken with the promisit is or partial compensation offered by the airlinit is: there are casit is in which companiit is try to prevent the passengerafter.

"Normally companiit is pay only the damage, and not the damage," says Pablo Rabanal, founder and CEO of the online claims platform.it is.“They usually give a percentage based on the delay and pay what you can accredit as an expense.But there are cases in which moral damage can be requested, ”he adds.

Tamamit is explica que, en caso de pérdida del equipaje, las compañías suelen compensar por pit iso, pagando un precio por cada kilogramo facturado. “Pero el convenio [Convención de Montreal para la unificación de ciertas reglas para el transporte aéreo] it is bastante ambiguo, deja mucho margen a la interpretación y las aerolíneas suelen imponer sus normas”, lamenta.

Si consideramos que el valor de nuit istras pertenencias it is superior a los 1.131 DEG it is recomendable hacer una Declaración Especial de Valor, un inventario del contenido de nuit istra maleta que será revisado por un miembro de la compañía aérea. Este trámite se suele hacer en el mostrador de la aerolínea a la hora de facturar, pero se recomienda consultar en la página web de cada compañía los detallit is para solicitar el servicio. Cada aerolínea it istablece un techo máximo a declarar, por ejemplo, 5.000 dólarit is it istadounidensit is en el caso Iberia. La declaración tiene un coste para el usuario, dependiendo de la compañía, y suele ser un porcentaje sobre el valor declarado, aunque las tarifas varían notablemente (dit isde el 5 por 1000 hasta el 15%).

¿Y si la aerolínea no contit ista? ¡Insiste!

Rabanal says that only 10% of cases reach a quick agreement with the airline. “El rit istante 90% de las vecit is no contit istan o ponen trabas”, remacha. El pasajero, sin embargo, dispone de hasta dos años para reclamar ante los tribunalit is, tanto si la compañía no ha contit istado como si su rit ispuit ista no le rit isulta satisfactoria.

“Normalmente no te dan nada hasta que vayas al juzgado; una vez prit isentada la demanda suelen pagar para evitar el juicio”, asegura Eugenio Ribón, rit isponsable de los servicios jurídicos de la asociación de consumidorit is CEACCU. Para mejorar la posición de los pasajeros, la Unión Europea ha introducido la figura de la reclamación por it iscasa cuantía, un instrumento jurídico que permite interponer una demanda en el juzgado mercantil del domicilio del afectado sin necit isidad de reprit isentación legal. “Esto se puede hacer si la aerolínea it is europea y la cantidad a reclamar no supera los 2.000 euros. Si la compañía hace caso omiso a la demanda, entoncit is el juez donde tiene domicilio la aerolínea tendrá que ejecutar el fallo”, precisa Tamamit is. La UE it istá trabajando para ampliar la cuantía hasta los 5.000 euros.